Gong Calls Listened to

What is the Gong Calls Listened to metric?

The Gong Calls Listened to metric measures the number of times calls were listened to or played back during the specified period. This metric provides insights into the level of engagement and review activity among users within the organization when accessing recorded calls.

Why is the Gong Calls Listened to metric important to measure?

Tracking the Gong Calls Listened to metric is crucial for understanding the level of engagement and utilization of recorded calls within the organization. By monitoring the number of listenings, businesses can assess the extent to which users are actively reviewing, analyzing, or learning from recorded call content.

Measuring the Gong Calls Listened to metric enables teams to identify trends, patterns, or areas of interest within recorded calls based on the volume and frequency of listenings. This metric helps in evaluating the effectiveness of call review processes, identifying areas for improvement or training, and fostering knowledge sharing and collaboration among team members.

The Gong Calls Listened to metric provides valuable insights into user engagement with call recordings, helping businesses optimize communication, training, and performance management efforts.

How is the Gong Calls Listened to metric calculated?

The Gong Calls Listened to metric is calculated by counting the number of times calls were listened to or played back during the specified period.

Formula

Gong Calls Listened to = ∑ (Number of times calls were listened to or played back)